Help & support
Answers to common questions about the SchoolJot app. Can't find what you need? Email support@schooljot.com — we usually reply within one working day.
Signing in
How do I get an account?
Your school creates it. Use the email address or mobile number your school has for you. If the app says it can't find your account, ask your school office to add you or check your details.
I didn't get my sign-in code
- Wait a minute, then tap Resend code.
- For email, check your spam or promotions folder.
- For SMS, check that your mobile number includes the country code (for example +91).
- Parents can also sign in with a school code from their child's class teacher: tap "Have a code from your school?" on the sign-in screen.
It says my account is locked
After too many wrong codes, sign-in pauses for a while to protect you. Try again later, or contact us.
Using the app
I'm not getting notifications
Check that notifications are allowed for SchoolJot in your phone's settings, and check Notifications and Quiet hours in the app (open your profile from the top-right corner).
I see the wrong child, class or school
If you have more than one child or role, use Switch account in your profile. If the details themselves are wrong, ask your school to correct them.
How do I change the app language?
Open your profile, then App settings.
Your data
- Read our privacy policy and terms of use.
- To delete your account, see schooljot.com/delete-account.
Contact us
Email support@schooljot.com. Please include your school's name and the email or mobile number on your account — never send us your sign-in code.